FAQ

1. Most Populair Questions

We need to estimate the car rental charges and obtain a deposit from your credit or debitcard.
The estimate is based on – Expected length of rental – Applicable rate including tax – Incidental charges such as gasoline, etc. This amount is not debited. It is held on cardholder’s bank account until the final rental charge amount is debited. However, there can be exceptions in some cases. Please see our general rental information for more detail.

GO! Rent A Car provides clients with complete 24-hour emergency road side assistance. The numbers to be called are printed on the rental agreement and on the car key. In the event of a breakdown or an accident, you will receive prompt assistance. You must always remember to complete an accident report form, if an accident happens, giving a full account of the circumstances in which the accident happened. In the event of an accident, always make out a jointly agreed report with the other person involved (you’ll find one in the folder containing the vehicle’s documents). If you don’t, you could be held liable for the cost of repairing the damage done to the rental vehicle. Please read carefully the rental terms and any instructions provided at time of pick-up.

You will need to present to our customer representative:
1) Your normal driver’s license, issued by your country of residence and held for a minimum period according to local legislation or conditions. It will be requested at every rental. In addition to your normal Driving Licence, your International Driving Licence is also mandatory if your driving licence is written in a language different then English. Note that your International Driving Licence is valid only if accompanied by your normal Driving Licence.
2) Your valid credit or debitcard with an expiry date after the due check-in date. We will take a deposit during your rental for a estimated amount according to rental period, CDW, age etc.

GO! Rent A Car offers two types of rate:

  • rate including a limited mileage, which means that you will be charged for extra for additional mileage over that limit. You will be advised on the rate pages of our online booking service whether unlimited mileage is included, or you can ask at the counter when you pick up your car.
  • rate including unlimited mileage, which means that you can drive as much as you want. To book a car with unlimited mileage you can add the extra on check-out at your online booking. However we recommend that no individual driver be at the wheel for extended periods and/or without taking appropriate rest.

You must be aged 21 or over to rent a car and in any case, have held a driving license for at least one year. However, the age requirements may vary according to the vehicle category considered. If you are 18 years and want to rent a car with GO! Rent A Car you must hold a credit card on your name. A Young Driver Surcharge may be applicable in some instances. There is no maximum age to rent a car. Mail us at amsterdam@go-rentacar.nl for more information.

Your total rental rate is calculated based on the information provided at the time of booking. Quoted total rate will include any extras you select during the booking process. Our counter agents will review all charges with you to ensure that your total charges meet with your approval when you pick up your car. Our prices are dynamic and can in or decrease during days or hours.

Rules applicable to fuelling and refuelling. Please check carefully the rules applicable for every rental you make.Usually vehicles are supplied with a full tank of fuel. At the return of the vehicle, 2 situations may then arise:
1. Return of the vehicle with the same level of fuel tank:

  • We provide you with a vehicle with a full tank of fuel of a determined level of fuel mentioned in the Rental Agreement.
  • You return the vehicle with an identical level of fuel.
  • You pay nothing for either refuelling charge or fuel. Please note that GO! Rent A Car may require you to provide a proof of fuel purchase (receipt).

2. Return of the vehicle with a different level of fuel tank than the level of fuel tank mentioned at pick-up time (Refuelling charge):

  • If you have not taken up the full tank option and the vehicle is not returned with the same level of fuel to the one identified at pick-up time, you will be charged the cost of the missing fuel plus a refuelling charge of €7,50.

You can book a car online for the renter/driver with his/her details. And pay with your bank, PayPal or creditcard. The renter/driver must provide his/her driver license at pick-up and a debit or creditcard for the deposit.

2. Bookings

Yes, GO! Rent A Car allows you to modify or cancel your reservation online after it is confirmed, provided it is done up to 24 hours prior to rental time. You simply need to click on the “View, modify, cancel your booking ” link in your e-mail confirmation. Please note that you can only modify or cancel the reservations which you made online by yourself. You will receive a confirmation of amendment or cancellation by e-mail.

Category: 2. Bookings

At the end of the reservation process you will view a “Reservation Confirmation” page with the reservation number highlighted. You will also receive a confirmation e-mail within the hour for last minute bookings containing the details of your reservation.

Category: 2. Bookings

Your total rental rate is calculated based on the information provided at the time of booking. Quoted total rate will include any extras you select during the booking process. Our counter agents will review all charges with you to ensure that your total charges meet with your approval when you pick up your car. Our prices are dynamic and can in or decrease during days or hours.

Additional drivers are authorized to drive the vehicle. They need to be expressly mentioned/identified on the rental agreement at the pick-up you must provide us with a copy of the additional drivers. For each additional driver surcharge may apply.

Category: 2. Bookings

3. During Rental

We need to estimate the car rental charges and obtain an authorization from your creditcard or deducted your debitcard.
The estimate is based on:

  • Expected length of rental
  • Applicable rate including tax
  • Incidental charges such as gasoline, etc.

This amount is not debited in case you use a creditcard. It is held on cardholder’s bank account until the final rental charge amount is debited .However, there can be exceptions if you use a debitcard. Please see our general rental information for more detail. Deposits and rentals paid in cash are not accepted.

Information on fuel will be provided to you at counter at pick up time. In addition, the fuel type will be mentioned in the tank flap and in the vehicle manufacturer’s guide that you will find in the glove box.

In case you have a fine during your rental, you will receive the fine notice from our fine department that you will have to pay. In addition, you will be charged of a fine administration fee directly included in your final rental invoice up to maximum of €45,- including VAT for each fine.

4. After Rental

If you feel something went wrong, please let us know. We are in the suits your needs business. We appreciate  feedback to improve our customers experience. In any case you want to contact us regarding your personal experience regarding your rental please hit us by e-mail @ amsterdam@go-rentacar.nl

Category: 4. After Rental

Rules applicable to fuelling and refuelling. Please check carefully the rules applicable for every rental you make.Usually vehicles are supplied with a full tank of fuel. At the return of the vehicle, 2 situations may then arise:
1. Return of the vehicle with the same level of fuel tank:

  • We provide you with a vehicle with a full tank of fuel of a determined level of fuel mentioned in the Rental Agreement.
  • You return the vehicle with an identical level of fuel.
  • You pay nothing for either refuelling charge or fuel. Please note that GO! Rent A Car may require you to provide a proof of fuel purchase (receipt).

2. Return of the vehicle with a different level of fuel tank than the level of fuel tank mentioned at pick-up time (Refuelling charge):

  • If you have not taken up the full tank option and the vehicle is not returned with the same level of fuel to the one identified at pick-up time, you will be charged the cost of the missing fuel plus a refuelling charge of €7,50.
After each rental we send you automatically your final invoice to the e-mailadres used during your reservation.
Category: 4. After Rental

5. GO! 24/7 Carsharing

Your membership is €12,50 per month. Your membership includes 24/7 support and 24/7 car availability.

Our rates are simple.

  1. Hourly rate is €7,- including all-risk insurance (with CDW), 15 mileage per hour, petrol, 24/7 road assistance and 24/7 free parking @ Q-Park Oostpoort.
  2. Daily rate is €49,- including all-risk insurance (with CDW), 105 mileage per day, petrol, 24/7 road assistance and 24/7 free parking @ Q-Park Oostpoort.

You can enter the Q-Park Oostpoort parking lot 24/7 if you arrive at the speedgate hold you Q-Park pass to the red scan and the gate will open. You can park the car anywhere you want in the parking lot. Please leave the Q-Park smartcard inside the car.

You can download the ‘Stapp.in’ app in your Apple App Store or Google Play Store. You can setup a account within 5 minutes (you will need to scan your driver license).

Yes, if your account is approved we can send you a payment link to top-up your account with credits. You can use PayPal or your creditcard to top-up.