FAQ

3. During Rental

We need to estimate the car rental charges and obtain an authorization from your creditcard or deducted your debitcard.
The estimate is based on:

  • Expected length of rental
  • Applicable rate including tax
  • Incidental charges such as gasoline, etc.

This amount is not debited in case you use a creditcard. It is held on cardholder’s bank account until the final rental charge amount is debited .However, there can be exceptions if you use a debitcard. Please see our general rental information for more detail. Deposits and rentals paid in cash are not accepted.

Information on fuel will be provided to you at counter at pick up time. In addition, the fuel type will be mentioned in the tank flap and in the vehicle manufacturer’s guide that you will find in the glove box.

In case you have a fine during your rental, you will receive the fine notice from our fine department that you will have to pay. In addition, you will be charged of a fine administration fee directly included in your final rental invoice up to maximum of €45,- including VAT for each fine.