GO! Rent A Car Netherlands Privacy policy

Data processor
All personal information provided to or collected by this website is mainly managed by GO! Mobility Group BV, whose head office is located at Polderweg 96, 1093KP, Amsterdam in the Netherlands.

What kind of data does GO! Rent A Car , and how does GO! Rent A Car this?

Reservation information: When booking car rental services we ask for your personal details. This helps us to process your reservation, contact you when there are problems with your request and to send you an electronic confirmation of all received requests or reservations. If you pay your rental car at the time of booking, you will be asked to specify the type of payment card, number and expiry date so that we can process your payment.

Contact us: You can submit an application to our sales or customer service teams via a secure form on the website. In order to process your request, we ask you for your personal details.

Transaction history: We keep electronic records of all rental agreements and other transactions you enter into with GO! Rent A Car .

IP address: We store your IP address when you visit our website. This only identifies your ISP (Internet Service Provider) and does not contain any information about you as a person. We use this information to learn more about the origin of the web traffic on our websites.

Cookies : Our website uses ‘cookie’ technology. ‘Cookies’ are encoded text files that stores a Web site on the computer of a user. With the help of cookies , we can adapt our website and offers to your needs and provide you with a better online experience. In addition, cookies are used to measure the use of different pages on our website, so that we can tailor our information to your needs and make access to this information easier for you. The types of cookies that we use are referred to as ‘session’ cookies and ‘permanent’ cookies .

Session cookies are temporary and are automatically deleted when you leave our website. Permanent cookies remain on the hard disk of your computer until you delete them, or until we cancel them (this usually happens within a year). We do not use cookies to collect information about your visits to other websites, nor do we establish personally identifiable information about you, apart from the information that you voluntarily provide us with when using our website. Cookies do not damage your computer, programs or computer files.

Sharing data

Since we are part of GO! Rent A Car , from time to time we will share data relating to our car rental services, including your personal information, with other companies of GO! Rent A Car or cooperating franchise car rental companies (located inside and outside of Europe). Unless you have given us permission, your personal information will not be used for any other purpose. We may share your personal information with the following organizations, companies or agencies.

When you book online or on location, you also agree with this, after signing your rental agreement or delivery and acceptance of your vehicle. With all our partners and suppliers who are “Processors”, we have or we work towards a Processing Agreement. The goal is ultimately to have such an agreement with all partners and suppliers who process data. In this agreement it is agreed, among other things, how to deal with your data. The most important spearhead is that your data will only be used for the purpose for which you have provided your information to us.

All debit and credit card payments (both online payments and payments on location) are made via our payment partners. All payments are processed in a protected and secure environment. If you pay or pay with your credit card, we will pass on your details to your credit card company to process your payment details, also in a protected and secure environment.

Do you drive a ticket during your rental? Then we can “safeguard” the ticket. This means that we pass on your details (name, address and rental information) to the CJIB, you will receive the ticket directly from the CJIB. In the case of municipal fines such as parking fines, violations on local roads, etc., the same data is passed on to the relevant municipality.

If damage has occurred to the vehicle you rented or if you have caused damage to third parties with your rental car, your details will be passed on to our insurance company and, if applicable, to the insurance company of the other party. If you can not continue driving with the rental car, your data will be transferred (name, location and telephone number) to a recovery company, so that the rental car can be secured / towed.

If we have not received payment from you after the reminders, we are unfortunately forced to hand over your file. We work together with various collection agencies, who will try to come in contact with you to make arrangements with you about your payment, or to start the legal process. The file that they receive from us includes your rental agreement and invoice that also contains your personal details. When necessary, correspondence and / or phone reports will also be handed over to them.

Your data can be passed on to government agencies such as the police, emergency services, etc. In some cases we are legally obliged to pass on information and / or we are not allowed to inform you about this. In other cases we will only communicate your information with emergency services if this is necessary (for example due to an accident with our rental car).


We reserve the right to engage partners and suppliers for reasons other than those mentioned. Your data will only be shared with them if this is strictly necessary and / or to ensure that your rental period runs smoothly.

GO! Rent A Car never releases your personal data to a company that is not part of GO! Rent A Car for marketing purposes.

How does GO!Rent A Car protects your data?

Secure Socket Layer (SSL) encryption technology is used to protect personal information such as credit card details when making a reservation.

All personal data that we store as part of your customer profile is stored in a database with physical and technological security checks and applicable procedures, according to applicable regulations.

Only the last 4 digits of your credit card number are displayed when viewing, modifying or deleting your credit card details or when making a reservation on our website.

Our dedication to data protection

The security of your personal information is important to us. When you enter sensitive information (such as the number of your payment card) during a registration or reservation procedure, we encrypt this information with the help of secure socket layer technology (SSL).

We follow generally accepted industry standards to protect the personally identifiable information and personal information provided to us, both during transmission and after receipt. However, no method of transmission over the internet or electronic storage method is 100% secure. While we endeavor to use commercially acceptable means to protect your personal information, we can not guarantee the absolute security of this data.

On this basis, we ask you not to enter your card number in fields on our websites, unless the field is specifically marked for that purpose.

View and update data

You can view your data at any time and make the necessary adjustments to keep the data up-to-date.
To view your personal data, please contact stating your name and address and either your driving license number or date of birth (for verification), and include a copy of an identity document.

To adjust your personal details, you must justify this desired adjustment.

Changes to this policy
Changes to this privacy policy are always posted on this page of our website.